Cancellation policy

Some products in our store may be offered as subscriptions or pre-orders. Here’s how you can change or cancel these purchases, and what to expect along the way.

Subscriptions

When you sign up for a subscription, you’ll receive repeat deliveries based on the schedule you choose.

Your payment details are stored securely and charged per delivery, unless you’ve paid upfront.
Some subscriptions renew automatically. If you don’t want to continue, you can cancel anytime before the next charge.
To make changes or cancel, just follow the link in your order confirmation email or log into your account.
If a delivery’s already been dispatched, cancellation will apply to future shipments only.
For returns or refunds, check out our Returns Policy.

Pre-orders

Pre-orders let you secure products that are out of stock or coming soon.

We might take full payment, a deposit, or simply store your payment method until the item’s ready.
You can cancel any unfulfilled pre-order at no cost.
Once your order’s been dispatched, cancellation isn’t possible — but you can still request a refund under our Returns Policy.
If there’s a delay of more than 30 days, we’ll get in touch and give you the option to cancel or keep waiting.

Need a hand?

If you’ve got questions or need help with a cancellation, reach out via our contact page or reply to your order confirmation email. We’re here to help.